Shipping & Returns Policy

Shipping Policy

At Orluxe Home, we carefully prepare every order to ensure it arrives safely and in excellent condition.

Shipping Time

• Standard shipping takes 5–7 business days.
• Expedited shipping options may be available at checkout.
• Processing times may vary depending on product availability and order volume.

Shipping Areas

• We currently ship to all contiguous U.S. states.
• At this time, we do not ship to Alaska, Hawaii, or international addresses.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can use this number to follow your order's progress.

Shipping Delays

While we work to ensure timely delivery, shipping times may occasionally be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

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Returns Policy

We want you to feel confident when shopping with Orluxe Home.

Return Window

• Returns are accepted within 30 days of delivery.
• Items must be returned in their original condition.

Return Process

To request a return, please contact us with your order number and the reason for your return. Our team will provide you with return authorization and instructions.

Refunds

Once your returned item is received and inspected, your refund will be processed to your original payment method within 7–10 business days.

Please note that original shipping fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item so our team can assist you.

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Need Help?

For any questions regarding shipping or returns, please contact our customer service team through our Contact Us page.